INSIDE GERMANY
For Exchanges: We offer free exchanges (that is, you don't pay to return the product you want to exchange, and you don't pay to ship the new product)
Just click on the link to our return portal at the bottom of the Tracking Email. Follow the instructions and that's all. Simple and totally free of charge.
Can't find the link? Here it is: Return Portal
For returns: (if you want to return a product and not exchange it) a flat return fee of 6€ will be deducted from your refund, Or you can send us the package back with a courier service of your choice to:
boochen Studio
Gustav-Adolf-Str. 24
30167 Hannover
Germany
Please make sure returns are made within 30 days in original conditions with all tags and labels. Please note that sale items are excluded from free exchange. For the exchange of sale items, we recommend that you send us the items as a return and place a new order.
More questions? Just send us an e-mail: support@boochen.co
We will refund your purchase costs or send you the exchanged items as soon as we receive your return. Please notice that the refund process could up to 14 Days. We thank you for your patience.
Please notice that we can't offer refunds for B-Boutique items. Instead we will give you a coupon for our shop.
We cannot refund items with deodorant marks. The item would be unsaleable, which would be annoying for us and for you. So please pay attention to deodorant-free armpits when trying on.
Toothbrushes can unfortunately not be returned for hygienic reasons.
FROM OUTSIDE GERMANY
In the following we are going to explain how the return or exchange of our products works:
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Within 30 days you can easily return any of your purchased products.
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Therefore you need to send us an e-mail (support@boochen.co) in this 2 weeks. It should include following information:
– Date of purchase
– Order number
– Name of returning article
– Reasons of return
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Wrap the returning purchase safely in an appropiate package. Attach the garment hangtag and mind to put the product in the correct bag. Either your order needs to contain the old receive or a piece of paper with the same information like in the e-mail you send us before. Otherwise we are unable to allocate your order when it arrives at our storage.
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Send your package within 30 days at our returning address (starts at the date of cancellation):
boochen Studio
Gustav-Adolf-Str. 24
30167 Hannover
Germany
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As we are a start-up and small company, we are unfortunately unable to cover the shipping charges outside of Germany. Moreover we can’t print returning labels, too. In case you want to return your purchase, insure your package with a courier service of your choice. Small mailings in DIN A4 envelopes can be send as certified mail with insurance.
No reshipments to differing addresses. For incorrect returned orders we charge a fee of 6€
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As soon as we received your return package, we will test the article for defilement, damage etc. If everything is alright, we refund your money. Refunds are made in the form of original payment.
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If the total amount of your order (less the return) fall below the free shipping barrier (60€ within Germany), we will reserve to charge the standard shipping costs: 4,90€ inside Germany, 13,90€ inside Europe, 25€ wordwide.
Please mark parcels from Switzerland as ‘return items’ to avoid taxes and fees. If not, the buyer is responsible for the resulting tax.
We cannot refund items with deodorant marks. The item would be unsaleable, which would be annoying for us and for you. So please pay attention to deodorant-free armpits when trying on.
Toothbrushes can unfortunately not be returned for hygienic reasons.
Please notice that we can't offer refunds for B-Boutique items. Instead we will give you a coupon for our shop.
If you still have any questions, please don’t mind to get in touch via support@boochen.co