For order over 60 Euro you can send your return or exchange so easy and free to us.
Just click on the link to our return portal at the bottom of the Tracking Email. Follow the instructions and that's all. Simple and totally free of charge.
Can't find the link? Here it is: Return Portal
Order under 60 Euro we will charge a return fee of 4 Euro. Or you can send us the package back with a courier service of your choice.
For exchange we recommend just replace a new order or drop us an Email.
More questions? Just send us an e-mail: firstname.lastname@example.org
We will refund your purchase costs or send you the exchanged items as soon as we receive your return.
Please make sure returns are made within 14 days in original conditions with all tags.
In the following we are going to explain how the return or exchange of our products works:
Within 14 days you can easily return any of your purchased products.
Therefore you need to send us an e-mail (email@example.com) in this 2 weeks. It should include following information:
– Date of purchase
– Order number
– Invoice number
– Name of returning article
– Reasons of return
Wrap the returning purchase safely in an appropiate package. Attach the garment hangtag and mind to put the product in the correct bag. Either your order needs to contain the old receive or a piece of paper with the same information like in the e-mail you send us before. Otherwise we are unable to allocate your order when it arrives at our storage.
Send your package within 14 days at our returning address (starts at the date of cancellation):
As we are a start-up and small company, we are unfortunately unable to cover the shipping charges outside of Germany. Moreover we can’t print returning labels, too. In case you want to return your purchase, insure your package with a courier service of your choice. Small mailings in DIN A4 envelopes can be send as certified mail with insurance.
No reshipments to differing addresses. For incorrect returned orders we charge a fee of 4,90€
As soon as we received your return package, we will test the article for defilement, damage etc. If everything is alright, we refund your money. Refunds are made in the form of original payment.
If the total amount of your order (less the return) fall below the free shipping barrier (50€ within Germany), we will reserve to charge the standard shipping costs: 4,90€ inside Germany, 13,90€ inside Europe, 25€ wordwide.
If you still have any questions, please don’t mind to get in touch via firstname.lastname@example.org